There severals reasons, firstly make sure you fill in the correct username and password. Then, check if your capslock is on. If you still can not log in, you can contact our helpdesk on help page.

Make sure you have stable internet connection and try refresh the page. If the Log In page still can not be access, contact our helpdesk.

Kindly contact you executive housekeepers.

Our helpdesk available 24 hours. The average response time will be 1 to 2 hours. It depends on the problems.

We recognize that data security and privacy are important to users.

Our data servers reside in a secure location, with physical access restricted to a limited number of authorized team members. All data is stored on reliable servers, with network infrastructure protected by security firewalls. Our system logs are monitored on a regular basis.

All user data is periodically backed up and encrypted.

We do not use any of your content for any purpose except to provide you with the service. We do not sell, rent or share your account's data.

No, you cannot access HMS on your other personal electronic devices. HMS can only be access on the company electronic devices. You can only access the website but not the HMS from the comfort of your own home.

Yes, you are allowed.

Yes, you are allowed.

Initiate contact with the proper authority. Only Admins or Executive housekeepers can change it.